CONFIRMED OV T/S PAGE
http://tsgnews/ov/TS_Steps/qos%20issues2.asp
OV QOS ISSUES INT - 
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Modem Status: 
Signals :
Packet Loss : 
Checked Tech Assist - House Health Check
https://techassist.cablevision.com/TechAssist/Login.do
======================
Phone is working fine right now
Problem is intermittent
Verify Firmware is correct
No excessive traffic at the modem 
Modem/Phone clear from elecrical Devices
When did issue start:
No Internet Problems
Reset Modem (as preventative t/s)
Problem Happened With 
TN -        @ 
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Outage Board Clear
Setup T/C
Date: 
Adv of Poss Charge
Adv of Call Ahead
Adv Of Over 18

